Frequently Asked Questions

Can I Order by Phone or Fax?

If you wish to order by phone or fax, customer service representatives will be available from Monday – Friday 9am – 6pm Eastern Standard Time.

How Can I Pay for my Selections?

Parsons Chairs accepts Visa and Master card.

Can I Pay for my Selections by Personal Check?

Parsons Chairs accepts Personal Checks. COD is not accepted. All personal checks will need to clear our Bank before merchandise can be shipped to You from our Warehouses. Your check will be cleared through the Tele-Check System for Your Convenience. If You would like to pay by check, please contact us via Phone, Fax or E-Mail with your order. Your Check can be mailed to the following address:

Parsons Chairs
16618 CLAY ROAD SUIT #500

NOTE: When Your Personal Check is received one of our Sales Associates will contact you that the Check has been received before the funds are deposited into our Bank.

Do You Charge Sales Tax?

Parsons Chairs is located in Texas and must collect a 8.025% sales tax for those customers residing in this state.

What is Your Return/Exchange or Refund Policy?

We provide a 7 Day Return/Exchange Policy or Refund on all items in Our Complete Furniture Line. The 7 days begin from the Date of Your Delivery to Your Home. If You are not Completely Satisfied with Your Purchase You may Return/Exchange Your Purchased Furniture for another item of Equal Value from Our Vast Furniture Catalog. A Refund will also be provided during the same 7 day period. All Shipping Charges will be the Responsibility of the Customer. If You are Exchanging or Requesting a Refund for an Item within the 7 Day Period, please Call or E-mail Us with this Request and an RMA Number will be Issued to You. All Returned Shipments without an RMA# will not be Accepted. There may be 10% restocking fee with any returned items.

What is Your Return Policy on Furniture that is Customized to Customer Specifications?

We do not provide a return policy for our customized furniture selections. All customized furniture sales are considered final and are not returnable or refundable.

What is the Cancellation Policy?

An order may be cancelled within two business days. All orders are considered to be special orders.

What About Delivery?

Delivery Time: We ship UPS and/or Freight Carrier throughout the Continental United States. Larger items ship via LTL Freight Carrier. Alaska and Hawaii customers are shipped via UPS 2nd Day Air Service and should call or email us for a shipping quote. Furniture is delivered to you between 10-14 days from the date of order. We will be notify you promptly if we are out of stock or discontinued on an item.

Delivery Costs

Delivery charges are aproximately 19.3% of the total costs of all furniture purchased on your order in the USA. These charges are applied to the costs of shipping and handling of your shipment. Please E-Mail or call for exact shipping charges on your order.

What About Delivery Confirmation?

We will contact you via e-mail when your order has been shipped and indicate an estimated time of arrival.

What About International Delivery?

We will ship our Furniture throughout the World through UPS Worldwide Express and Expedited Service. Please contact our Order Center with what you would like to purchase and we will be happy to quote you on a price.

Will the Furniture Require Assembly?

Most of Our Furniture will not require any assembly. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with instructions. Easy to follow instructions are included with those items

Parsons Chairs © 2020